Legal

Refund Policy & 30-Day Guarantee

30Day Guarantee

At ZANVE, we want you to love what you ordered. Here's exactly how returns and refunds work — and why we're comfortable standing behind every order for 30 days.

If something arrives damaged, incorrect, or defective

You don't need to send anything back. Just email us at support@zanvé.com within 30 days of delivery with:

Your order number
A clear photo or short video of the issue

We'll review it and get back to you within 2 business days with a refund or a free replacement — whichever you prefer.

Change of mind or ordered the wrong option

Since our items ship through our fulfillment network, we're not able to offer free returns for personal preference (e.g. changed your mind, ordered the wrong variant). If you'd still like to return an item, reach out to us and we'll walk you through the process — return shipping is the customer's responsibility in this case.

Minor cosmetic issues

Small cosmetic marks on the outer packaging that don't affect the product itself aren't eligible for a refund. Minor defects (like a loose thread) are handled with a partial refund rather than a full refund or replacement — just send us photos and we'll sort it out.

How long it takes

Once we approve your claim, refunds are processed within 2 business days. It may take an additional 3–5 business days to appear on your statement, depending on your bank.

What we need from you

Photo or video proof is required for all damage, defect, or wrong-item claims — this helps us resolve things quickly. Text descriptions alone unfortunately aren't enough for us to process a claim.

Why we can promise this. We work with our logistics and supply partners and personally review every claim. We're not going anywhere — if there's a problem, we'll fix it.

Questions before you order, or need to start a claim? Email us at support@zanvé.com.

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